Consumer Resource Center offered at Consumer Financial Protection Bureau
Eligibility
No restrictions.
Hours
M-F, 8am-8pm, EST.
(855) 411-2372
Voice·
(855) 411-CFPB
Languages
Spanish
Application process
Call for information or visit website to submit a complaint online, check the status of a complaint or review the Consumer Complaint Database. After complaints are forwarded to a company they have 15 days to respond. Companies are expected to close all but the most complicated complaints within 60 days; clients are able to review the response and give feedback.
Fees
None.
Service area
WA
Other Information
Languages
- Spanish
Works to provide consumers the information they need to understand the terms of their agreements with financial companies.
Also:
- Writes rules, supervises companies and enforces federal consumer financial protection laws
- Restricts unfair, deceptive or abusive acts or practices within financial companies
- Takes consumer complaints about financial companies
- Promotes financial education
- Monitors financial markets for new risks to consumers
- Enforces laws that outlaw discrimination and other unfair treatment in consumer finance Provides information on a wide range of topics of interest to consumers dealing with financial companies, including:
- Paying for college and student loans
- Planning for retirement
- Owning a home
- Protections against credit discrimination
- Trouble paying a mortgage
- Preventing financial exploitation of older adults
- Consumer financial challenges affecting service members and veterans
Providing organization
Consumer Financial Protection Bureau
Educates consumers and promotes financial education. Accepts consumer complaints and enforces federal consumer financial laws.