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Lemon Law Arbitration Program offered by Washington State Attorney General's Office in Seattle

800 5th Avenue, Suite 2000, Seattle, WA 98104

West of I-5 between Marion and Columbia streets in downtown Seattle. Call King County Metro at (206) 553-3000 or visit http://tripplanner.kingcounty.gov/ for public transit information.
Eligibility
Washington state consumers who purchased or leased a new car, truck, large motorcycle or motor home and have a vehicle that qualifies as a lemon. A vehicle may qualify as a “lemon” if it has one or more significant defects that have been subject to a “reasonable number of attempts” to diagnose or repair the problem(s) covered under the manufacturer’s warranty.
Hours
M-F, 9am-4pm.
(800) 541-8898
Voice·

Lemon Law

Languages
Interpreter services, Spanish
Application process
Call for information or e-mail.
Fees
None.
Service area
WA

Other Information

Languages

  • Interpreter services
  • Spanish
Operates an arbitration program for eligible claims against vehicle manufacturers regarding defective new motor vehicles.   Offers information on the lemon law, such as:  
  • What qualifies a vehicle as a lemon
  • How to submit a request for arbitration
The Lemon Law does not allow a consumer to stop making loan or lease payments while pursuing a Lemon Law claim. It also does not cover problems caused by abuse or neglect, or any modifications or alterations made to a new vehicle after the original retail sale or lease. If the dealer made a proper written disclosure, the Lemon Law will not cover options or modifications requested as part of the purchase or lease. Consumer requested modification sometimes are not authorized by the manufacturer and may void all or part of the manufacturer’s warranty.
Providing organization
Washington State Attorney General's Office
Helps businesses and consumers resolve consumer complaints.