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Investigates complaints any of the facilities and agencies licensed and inspected by the Department of Health.

Recruits and licenses foster parents in Washington state. Works with foster parents, the child, birth parents, community agencies and courts to provide daily care and support for each child. Also investigates complaints received on licensed foster homes and foster care agencies.

Provides a fair and courteous process for resolving complaints relating to child protection and child welfare cases, foster home and child care licensing, child care programs, and juvenile rehabilitation services.